Process Mapping and Management


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A level 0 flowchart represents the least amount of detail, and usually contains one or two steps. The standard for program management Project Management Institute. The example is Proposed Patient Appointment Procedure. It consists of some symbols such as arrows, circles, diamonds, boxes, ovals, or rectangles. Sue also has consulting, teaching, and writing experience in organization development and process improvement. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings.

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Editorial Reviews. About the Author. Sue A. Conger has a BS in psychology from Ohio State Process Mapping and Management by [Conger, Sue]. Process Mapping & Management is a chapter book comprised of three sections: Process mapping mechanics, process improvement.

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About Sue Conger Sue A. Sue also has consulting, teaching, and writing experience in organization development and process improvement.

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Book ratings by Goodreads. A clear and detailed business process map or diagram allows outside firms to come in and look at whether or not improvements can be made to the current process. Business process mapping takes a specific objective and helps to measure and compare that objective alongside the entire organization's objectives to make sure that all processes are aligned with the company's values and capabilities. It is important to understand how each process relates to other processes within the organization and how those interactions impact Quality Management.

Gilbreth's tools were quickly integrated into industrial engineering curricula. In the early s, an industrial engineer, Allan H. Mogensen began training business people by using these tools of industrial engineering at his Work Simplification Conferences in Lake Placid , New York.

A graduate of Mogensen's class, Art Spinanger, took the tools back to Procter and Gamble where he developed their work simplification program called the Deliberate Methods Change Program. Another graduate, Ben S. Graham , Director of Formcraft Engineering at Standard Register Industrial , adapted the flow process chart to information processing with his development of the multi-flow process chart to display multiple documents and their relationships. Business process mapping, also known as process charts, has become much more prevalent and understood in the business world in recent years.

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Process maps can be used in every section of life or business. Process mapping has overlapped with software development incorporating tools that can attach metadata to activities, drivers and triggers to provide some automation of software process coding. Quality improvement practitioners have noted that various graphical descriptions of processes can be useful. Each map is helpful depending on the process questions and theories being considered. In these situations process map implies the use of process flow and the current understanding of the causal structure.

Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts. Under this school of thought, each flowchart is of a certain level between 0 and 4 based on the amount of detail the flowchart contains.

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A level 0 flowchart represents the least amount of detail, and usually contains one or two steps. A level 4 flowchart represents the most amount of detail, and can include hundreds of steps.

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At this level every task, however minor, is represented. Flowchart is a primary type of business process mapping. It consists of some symbols such as arrows, circles, diamonds, boxes, ovals, or rectangles. The type of Flowchart just described is sometimes referred to as a "detailed" flowchart because it includes in detail, the inputs, activities, decision points, and outputs of any process.

Business process mapping

The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment.

Next confirm that the patient confirmed. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number.