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Cisco Unified Contact Center Enterprise (UCCE)

His role has changed over the years from test engineer to contact center. Gary spends much of his time designing and. Carlos Gonzales , manager of Software Development Engineering, is one of the technical.

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In his current role, he is. Before becoming a manager, he. During his tenure as an engineer, he had the privilege. In his current role, he is involved in. Before joining Cisco as an NCE,. This role focused on planning, designing, implementation, and operation of. Would you like to tell us about a lower price? If you are a seller for this product, would you like to suggest updates through seller support?

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Want the ultimate in network security? I refer to it always. Sponsored products related to this item What's this? For more than 13 years, Gary Ford has been privileged to work for many large systems. In some special occasions if the agent is assigned an additional attribute z.

Learn more about Amazon Prime. Read more Read less. Prime Book Box for Kids. Add both to Cart Add both to List. These items are shipped from and sold by different sellers. Buy the selected items together This item: Ships from and sold by Prepbooks. Cisco Unified Customer Voice Portal: Ships from and sold by Amazon. Customers who bought this item also bought. Page 1 of 1 Start over Page 1 of 1.

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About the Author About the Author For more than 13 years, Gary Ford has been privileged to work for many large systems integration companies, Cisco Advanced Technology Partners, and end customers, designing, deploying and maintaining Cisco telephony and contact center solutions. Over the following years, Cisco acquired GeoTel and rapidly transformed the ICR product set to include solutions from other Cisco acquisitions and a great deal of inhouse innovation. His role has changed over the years from test engineer to contact center and unified communications consultant.

Gary spends much of his time designing and deploying Cisco unified communications solutions for a wide range of customers. Gary also holds a bachelor's of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications. About the Technical Reviewers Carlos Gonzales , manager of Software Development Engineering, is one of the technical managers in the Customer Contact Business Unit in Boxborough, Massachusetts, where he has been working as an engineering manager for the past year.

In his current role, he is involved in quality assurance testing, release engineering, and systems engineering activities with respect to the customer contact applications. During his tenure as an engineer, he had the privilege of leading and participating in validating the UCCE system in an end-to-end Cisco solution, as documented in the Cisco validated design guides aka SRND.

Before joining Cisco as an NCE, he held a position with a large European service provider as customer design authority for five years.

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Alan has more than 14 years of experience in the communications industry and holds several Cisco voice certifications. Cisco Press; 1 edition July 16, Language: Related Video Shorts 0 Upload your video.

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Cisco Unified Contact Center Enterprise (UCCE).

Try the Kindle edition and experience these great reading features: Share your thoughts with other customers. Write a customer review. There was a problem filtering reviews right now. Please try again later. This book is apparently aimed at slightly technical management types you just need to get a high level overview of the subject material and to be able to parrot out some keywords in meetings. The lack of content in the book is padded out by showing numerous "report type views" and numerous screenshots of logs and start up screens without any explanation of what the data in the picture means.

There is an entire section called UCCE Detailed Startup that is just 20 pages of useless trace messages with the occasional comment. Another interesting literary choice is when the section on Call Scripting Practices begins with a discussion on the "Total Cost of Ownership" and then wastes 10 pages basically saying be clear in your comments and test everything. This book is a high level overview of UCCE. There's no support for deployment or configuration of the product.

All of the devices used in this document started with a cleared default configuration. If your network is live, make sure that you understand the potential impact of any command. For a laboratory setup, you can choose to install all of the CUICM software as a sprawler; that is, you can install all the components on one server.

We will be installing the following components on a single MCS Server. Enter the full DNS name for the domain. Selecting the domain name is important.

Because AD Netbios name is what will be used as a domain name. Select SQL server components. In the following screen installation is going to ask you for the SA password. Make sure you pick a password here and don't leave it blank. Otherwise system will pick a random password for you later.

Before we raise the Domain Controller it is important to understand some Microsoft Active Directory terminologies here. Domain and forest functionality, introduced in Windows Server Active Directory, provides a way to enable domain- or forest-wide Active Directory features within your network environment.

Different levels of domain functionality and forest functionality are available depending on your environment. If all domain controllers in your domain or forest are running Windows Server and the functional level is set to Windows Server , all domain- and forest-wide features are available. When Windows NT 4.

The concept of enabling additional functionality in Active Directory exists in Windows with mixed and native modes. Mixed-mode domains can contain Windows NT 4. When the domain is set to native mode, Universal security groups, group nesting, and SID history capabilities are available. Domain controllers running Windows Server are not aware of domain and forest functionality. The following table lists the domain functional levels and their corresponding supported domain controllers.

Cisco Unified Contact Center Enterprise (UCCE)

Once the domain functional level has been raised, domain controllers running earlier operating systems cannot be introduced into the domain. For example, if you raise the domain functional level to Windows Server , domain controllers running Windows Server cannot be added to that domain. Select the desired option based on your environment and need. The recommended setting is Windows native for our setup.

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After completing all the system preparation steps we can move on to installation of CUICM components. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All community This category.